Returns & Exchange Policy
Exchanging a CROCS Merchandise bought from Crocs.jo is very easy.
Visit any CROCS SHOP across AMMAN/JORDAN with your online receipt & You can exchange the size or color of your Merchandise.
At Crocs.jo, customers may exchange merchandise within 5 days of receiving sale items and 10 days of receiving non-sale items.
Unfortunately, we are unable to offer exchanges once the applicable exchange period has passed.
You can visit any of our CROCS shop to exchange your Merchandise & to be eligible for an exchange at CROCS shops: 1-Merchandise must be presented with original Online receipt. 2-Merchandise must be in a salable condition, in original state, in original packaging.
PLEASE ALSO NOTE
- Merchandise purchased from Crocs.jo might be subject to VAT or any other applicable taxes in Jordan.
- The customer bears full shipping costs.
- Prices may change at any time. However, the changes shall not affect the orders for which we have sent an Order Confirmation.
- If there is a manufacturing defect in the Merchandise, the customer is exempted from the cost of shipping the exchanged item.
- If the received Merchandise is not the one required, it will be exchanged without charging the customer the shipping costs.
- You may contact us on onlinesales@stars.com.jofor further assistance.
RULES AND CONDITIONS
- We do not have an inspection service upon receipt, but we offer exchange when needed
- We do not have a PICK-UP service from the branch, only delivery.
- The product must be in the same condition upon receipt (not used) and has the trademark label.
- The product must be delivered to one of our branches within 10 days from the date of receiving the order.
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Pricing
Stars.com.jo makes every attempt to properly price all items, but errors occasionally occur. These pricing errors may result in a lower or higher stated price on the Site. Stars.com.jo reserves the right to cancel orders which include a pricing or discount error.
REFUND POLICY
- WE DO NOT ACCEPT RETURNS ON ANY ITEMS! ONLY EXCHANGES ON PURCHASED MERCHANDISE AT CROCS SHOP AMMAN/JORDAN.
